RETURNS

Returns & Refund Policy

"Our aim at Zari Banaras is to provide the best service towards all of of our customers and to keep all our customers fully satisfied"

 

CANCELLATION POLICY

 

1. Please email on support@zaribanaras.com immediately with your order # and request to cancel. Order cancellation requests must be received within 12 hours of order placement to be refunded back to your used method of payment (5% of the order value shall be deducted for transaction fees charged by payment gateway and banks).

2. After the expiry of 12 hours, order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund in the form of a store credit only after deduction of 5% of the order value.

3. Please note that READY TO SHIP items cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse at priority.

4.  As soon as you place your order, we get to work. At this point, the picking, customization and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 12 hours of order placement only.

 

Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?

A: If you need to update something in your shipping/contact information or need to update your measurements, please e-mail global@zaribanaras.com with your order # and our team will update the required information. However, please note that if the item in your order has already gone in stitching /or dispatched, we will not be able to make any changes.

 

RETURNS POLICY

 

1. Please e-mail us at global@zaribanaras.com alongside your order # and reason for return. Please note that you must provide us a written record of the reason for return within 2 days of receiving your order. Post receiving your return request, one of our team members will confirm your return request and provide you with the address for return. Please note the following for all returns:

  • Merchandise must have all tags.
  • It must be packed in its original condition and box.

 

2. The following items can not be returned/exchanged: 

  • Any custom stitched product
  • Scarves / Stoles 
  • Lehengas 
  • Salwar Suits 
  • Anarkali Suits 
  • Jewellery and Fashion Accessories . 
  • Luxe Handloom Sarees 
  • Orders placed using store credit (either part or in full) are not eligible for return or exchange.

  • Any product that exhibits physical damage to the product or is not in the original condition during the inspection of returned products. 


Q: Received an item and it doesn't fit because I measured wrong ! No worries.

A: You can ship the item to us and we will alter the product at only 25% additional stitching cost and send it back to you. However, you will be billed for return shipment charges to ship the product back to you. Please e-mail us as soon as you receive the product(s). Our team will need to first verify these issues, we request you to e-mail images alongside your order number # to global@zaribanaras.com. Our team will work to rectify any issues ASAP for you.

 

REFUNDS POLICY

  • We shall issue refund in the form of store credit only. Store credit shall be processed after deduction of 10% of the order value for transaction fee and other charges.
  • NO REFUNDS SHALL BE MADE TO ANY OTHER SOURCE, REFUNDS SHALL ONLY BE ISSUED IN THE FORM OF STORE CREDIT. 
  • You, the customer, shall be liable for all return shipping costs and customs charges and any other costs attached, which may be incurred in the return of the package back to India. 
  • A refund will only be issued once we receive your item for return and an inspection is conducted. We are not liable for packages lost in transit or undelivered by your chosen return carrier. 
  • We ensure to inspect any returns made, for the proof of which we shall a video while opening any return package. Only  the original product, which has been approved for return, shall be accepted in its original condition (without any damages)
  • Original shipping charges are non-refundable. In the event of a 'Free Shipping', standard shipment charges paid from our end will be deducted from the refund amount back to you. 
  • Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member over the mail, we reserve all rights to deny your return and your package will be returned back to you at your own cost. 
  • It is solely the customer's responsibility to ensure that their return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier misdeliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us. 

 

Please note, Zari Banaras reserves the final right to refuse or accept a return or exchange. All disputes are subject to Varanasi Jurisdiction only.