Return Policy
"Our aim at Zari Banaras is to provide the best service towards all of of our customers and to keep all our customers fully satisfied"
Return & Exchange Policy
At Zari Banaras, every product is handwoven and thoughtfully crafted to meet the highest standards of workmanship. As our pieces are made with great care and customization, we maintain a strict policy for orders to ensure authenticity and fairness to all customers.
Returns
We do not accept any returns or exchanges on orders, except in cases involving physical damage to the product at the time of delivery.
Exchanges
An exchange will be offered only if the product received is a wrong product or physically damaged. Each item undergoes a thorough quality check before dispatch to ensure it meets our premium standards.
To initiate an exchange under this condition:
-
The customer must share a clear unboxing video that visibly shows the physical damage.
-
The video must capture the product being unboxed from its original packaging, without interruption or editing.
Please note:
Given the handcrafted nature of our products, minor weaving variations, minor threads, slight irregularities, or colour differences are inherent to handloom textiles and are not considered defects.
Non-Exchangeable Items
The following items cannot be returned or exchanged under any circumstances:
-
Custom-stitched or tailored products
-
Scarves and stoles
-
Lehengas
-
Salwar suits
-
Anarkali suits
-
Jewellery and fashion accessories
-
Luxe Handloom Sarees
-
Orders placed using store credit (in full or partial payment)
Exchange Procedure
If you wish to raise an exchange request for a physically damaged product, please email us at help@zaribanaras.com within 2 days of receiving your order. Include your order number (#), unboxing video proof, and a brief description of the issue.
Once your request is reviewed and approved by our team:
-
You will receive a confirmation email along with the return shipping address.
-
The item must be returned in its original packaging, with all product tags intact.
-
The return shipping cost is to be borne entirely by the customer.
-
Upon receipt and inspection of the returned item, a store credit (valid for 6 months) will be issued to your registered email ID. Store credit can be used for future purchases on our website.
Important Note
All our products are handwoven and may display subtle irregularities or slight color variations. These are natural characteristics of handcrafted textiles and add to their unique beauty and authenticity.
By completing purchase with Zari Banaras, you acknowledge and agree to abide by this policy.
CANCELLATION POLICY
1. Please email on support@zaribanaras.com immediately with your order # and request to cancel. Order cancellation requests must be received within 24 hours of order placement to be refunded back to your used method of payment (5% of the order value shall be deducted for transaction fees charged by payment gateway and banks).
2. After the expiry of 24 hours, order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund in the form of a store credit only after deduction of 5% of the order value.
3. Please note that READY TO SHIP items cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse at priority.
4. As soon as you place your order, we get to work. At this point, the picking, customization and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 12 hours of order placement only.
Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
A: If you need to update something in your shipping/contact information or need to update your measurements, please e-mail global@zaribanaras.com with your order # and our team will update the required information. However, please note that if the item in your order has already gone in stitching /or dispatched, we will not be able to make any changes.
Please note, Zari Banaras reserves the final right to refuse or accept a return or exchange. All disputes are subject to Varanasi Jurisdiction only.
